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We are a new-age consulting company that helps startups, entrepreneurs, and MSMEs unlock government funding, recognition, and investment opportunities. ●
This Refund and Cancellation Policy (“Policy”) explains how Pragati One, formerly known as P-1 India Private Limited, manages refund, cancellation, replacement, or service credit requests. Our aim is to maintain fairness, clarity, and responsible service management while protecting the interests of both our Clients and the Company.
This Policy applies to all paid services offered through www.pragatione.in, our internal teams, authorized associates, and integrated partner platforms. Services covered under this Policy include but are not limited to: – Business incorporation and regulatory compliance support – Legal documentation and tax-related services – Branding, digital development, and technology solutions – Professional consulting, advisory, and mentorship programs
Any deviation from this Policy must be approved in writing by the authorized management of Pragati One.
By initiating any payment for our services, you acknowledge that you have reviewed and accepted this Policy. It should be interpreted along with our Terms of Service and Privacy Policy. In matters relating to refunds or cancellations, this document shall take precedence.
Pragati One may periodically revise or update this Policy based on operational requirements, regulatory changes, or service improvements. Clients are encouraged to review the latest version when availing services.
This Policy applies to all services for which payments are made using: – UPI, cards, net banking, or digital wallets – Bank transfers (NEFT/IMPS/RTGS) – Authorized third‑party payment gateways – Offline payment modes acknowledged with an official receipt
Services included under this Policy: – Company formation (Pvt Ltd, LLP, OPC, etc.) – Government registrations and compliance filings – Digital branding, websites, pitch decks, and other creative services – One‑time or continuous consulting engagements
Refund eligibility becomes limited once any of the following occurs: – Our team has begun work such as drafting documents, reviewing details, or holding consultations – Any application or form is submitted on the client’s behalf to a government portal – External or third‑party integrations relevant to the service are initiated
This Policy does not apply to: – Services executed entirely by third‑party partners – Promotional, discounted, or complimentary services – Delays or issues arising from incomplete or incorrect details submitted by the Client – Statutory fees or government‑mandated charges paid on behalf of the Client
Refund or credit requests may be evaluated when:
a) Service Not Started
If the Company has not begun work and the delay is attributable solely to Pragati One.
b) Service Quality Concerns
If a deliverable deviates substantially from what was agreed upon and we are unable to correct it after reasonable time is provided.
c) Payment‑Related Issues
Refunds will be provided in cases of: – Duplicate transactions – System‑generated overpayments – Failed transactions incorrectly charged
d) Involuntary Cancellations
If Pragati One is unable to proceed due to operational constraints or external limitations, we may: – Offer an alternate service of equal or greater value, or – Issue a proportional refund after deducting applicable charges
Clients must submit: – A written request to Support@pragatione.in – Invoice or transaction proof – Relevant supporting screenshots or communication
Refunds will not be issued for: – Incorrect or incomplete information submitted by the Client – Rejection of applications due to client‑side non‑compliance – Voluntary discontinuation after work has begun – Delays caused by lack of response from the Client – Damages or penalties outside our scope of responsibility
Clients must raise a refund request within 30 business days of: – Payment date, or – Receipt of the initial draft or milestone
Instead of a monetary refund, Clients may opt for: – A replacement service of similar or higher value, or – A service credit valid for 90 days
Partial refunds, when applicable, are calculated after deducting: – Work completed up to that point – Non‑recoverable third‑party charges – Administrative processing fees
Partial refunds shall not exceed 30% of the total service fee, except in cases of duplicate transactions.
Approved refunds are processed within 21–35 working days, subject to bank and payment gateway timelines.
a) Earned Fees
Covers any completed work such as reviews, drafts, consultations, and documentation.
b) Third‑Party Fees
Charges that cannot be reversed, such as: – Government filing fees – Payment gateway charges – External consultant or vendor costs
c) Administrative Fees
A minimum deduction of ₹1000 or 10% of the transaction value (whichever is higher) applies.
Refunds cannot exceed 30% of the total service fee except where the issue arises from duplicate or system‑error payments.
Send an email to: 📧 Support@pragatione.in
Subject Line Format: Refund Request – [Service Name] – [Invoice Number]
Please include: – Full name – Registered email ID – Invoice details – Payment reference/UTR – Service name – Reason for refund – Supporting evidence (documents/screenshots)
We will: – Acknowledge your request within 3–5 business days – Review details internally – Request additional information if required
A final decision will be shared within 10–14 business days after complete information is received.
Once approved: – Refunds are issued to the original payment method – Service credits (if chosen) remain valid for 90 days – Confirmation email with reference details will be sent
Refunds will not be provided for: – Delays/errors caused by client‑side data or communication gaps – Government portal delays or regulatory rejections tied to client history or compliance issues – Work already completed under bundled packages – Digital deliverables (templates, designs, pitch decks, research files) once shared with the client
Refunds are also not applicable for unforeseen situations such as: – Natural disasters – Regulatory or policy changes – System outages or disruptions beyond our control
Pragati One is not responsible for: – Indirect or consequential losses – Delays caused by banking channels or external portals – Errors originating from third‑party platforms or government systems
Our liability is limited to the amount paid by the client for the specific service under dispute.
Unresolved issues may be escalated by emailing: 📧 Support@pragatione.in with the subject line “Escalation – Refund Dispute”
This Policy is governed by Indian law. All disputes fall under the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
Pragati One may update this Policy as needed. The latest version will always be available on www.pragatione.in.
Failure to enforce any section of this Policy does not constitute a waiver of rights.
For support or clarification:
📧 Support@pragatione.in
🌐 www.pragatione.in
🕒 Monday–Friday, 09:30 AM to 6:00 PM (IST)
Disclaimer : P-1 India Private Limited is a consultancy service provider specializing in startup consultation. We are not affiliated, associated, or collaborating with any Government, Non-Government Agency, Institution, Organisation, or Department. For service payments, please ensure all transactions are made directly to our official company bank account.
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