Legal
A clear framework for refund, cancellation, replacement and service-credit requests.
This policy applies to paid services offered through Pragati One, its internal teams, authorised associates and integrated partner platforms, including incorporation, compliance, legal documentation, branding, technology and professional consulting.
A service is considered started when our team begins drafting, reviewing information or consulting; submits an application to a government portal; or initiates a relevant third-party integration.
Requests may be considered when service has not started due solely to Pragati One, a deliverable materially differs from the agreement and cannot be corrected, a duplicate or erroneous payment occurs, or Pragati One cannot proceed.
Refunds do not apply to incomplete or incorrect client information, client-side non-compliance, voluntary cancellation after work begins, client response delays, statutory fees, promotional services or non-recoverable third-party charges.
Submit a written request within 30 business days of payment or receipt of the initial draft or milestone. Include the invoice, transaction proof and supporting communication.
Service credits may remain valid for 90 days. Applicable partial refunds deduct completed work, third-party costs and administrative fees, and generally do not exceed 30% of the service fee. Approved refunds are processed in 21–35 working days.
How to request
Email support@pragatione.in with the subject “Refund Request – [Service Name] – [Invoice Number]” and include your payment reference, service details, reason and evidence.